Staff members who answer the telephone are a valuable asset to any dental practice. They serve as the “front line” of communication and make an important first impression on behalf of the practice and its doctors. They may also be…
Twelve Strategies for Improving Communication and Patient Care in the Dental Practice
1. Provide each new patient with a written introduction to the practice. Rationale: The information in a practice brochure helps set the tone for each patient’s relationship with the practice. This information also can serve as a reference for patients,…
Understanding Consent Provision: An important aspect of your malpractice policy
Do you have a voice in your defense? Settlement of a claim involves more than money – it can have a long-term negative effect on your reputation, your practice, your license, your mobility and your future insurability. It is very…