While navigating the claims process after a loss can be overwhelming, especially during these uncertain times, there are a few simple steps you can take to make the claims process advance smoothly.
1. File your claim as soon as possible after the loss. Filing your claim quickly will help ensure the quickest possible resolution. West Bend’s DirectConnect® allows you to report a loss anytime, 24 hours a day, 7 days a week. The claims process begins immediately when you call us toll-free at 1-877-922-5246. Our associates will thoroughly explain the claims process, answer all your questions, and offer guidance, when needed, to help select repair services.
2. Proceed with repairs as quickly as possible. While we know scheduling your repairs may be challenging due to material shortages and an over-extended workforce, it’s best to get repairs completed as quickly as possible to avoid repricing on your claim as costs increase. This is especially important with home repairs, as we’ve seen construction costs for labor and materials significantly outpace regular inflation.
3. Hire a reputable contractor or repair shop. The choice of whom to use for repairs to your home or auto is yours; however, selecting a reputable and experienced contractor or auto shop is critical. Check the Better Business Bureau and research online reviews for more information. Be especially vigilant for home repairs. Be aware that after a large storm, many out-of-state contracting companies will come to the area. They may obtain a local address that appears as if they’re from your area. Be sure to check out the company you choose. It should be insured, bonded, and able to provide you with references upon request. Here is a list of West Bend’s Preferred Auto Repair Providers.
Following these simple steps will help you have the best possible claims experience.
As always Professional Insurance Programs is here to help you. We can be reached at 800-637-4676 or info@profinsprog.com