You don’t need to be a cybersecurity expert to ensure that your business is protected, but it is critical that you understand the online threats to your company’s network. Awareness of key threats will enable you to employ practices and…
Risk Q&A: Interpreters & Auxiliary Aids
Question: A prospective patient’s wife called to make an initial appointment for the patient. During the call, she stated that her husband needs a hearing interpreter. Do we have to make an appointment for this patient? Is the office required…
Social Media and Patient Confidentiality: A Balancing Act
One of the most significant concerns related to the use of social media in healthcare is the requirement to maintain strict confidentiality of patients’ protected health information (PHI). This obligation is addressed in federal law and governed by the U.S.…
Management of Noncompliant Patients
To a certain degree, providers have the right to choose which patients they want to treat, and a provider may also choose to terminate the relationship with a noncompliant patient. However, when determining how to manage noncompliance, providers should consider…
Risks Associated With Cosmetic Procedures
Risk management analysis of closed claims shows a higher rate of litigation when patients have unrealistic expectations about the results of their healthcare. This is especially true when patients seek elective cosmetic dental treatment. Dentists who specialize in providing cosmetic…